Refund policy

Return & Refund Policy

We take pride in our high level of customer satisfaction and quality control. All items are thoroughly inspected before shipment.

Eligibility Window

Return or exchange requests must be initiated within 5 days from the delivery date by emailing returns@snsbikinis.com. Please do not send any item back before contacting us.

Condition Requirements

Items must be new, unworn, unwashed, with all original tags attached and, for swimwear/lingerie, with the hygienic liner intact and free from deodorant, makeup, fragrance or signs of wear. Customized items are not eligible for return or exchange.

Exchanges & Store Credit

We offer exchanges for size, color or design when stock allows. After inspection and verification, approved returns are issued as store credit. A change/restocking fee may apply and will be established during the process.

Incorrect or Defective Items

If you received an incorrect or defective item, please contact us within 3 days of delivery with your order number and clear photos. We will replace the item at no additional cost according to our existing policy.

Refunds

All approved refunds resulting from the return process are issued exclusively as store credit, which can be applied toward future purchases.
Shipping fees are non-refundable.

Return Shipping Costs

For exchanges or voluntary returns, the customer covers return shipping. For incorrect or defective items, SnS covers the necessary shipping according to our policy. We recommend using a trackable service; we are not responsible for returns lost in transit without proof of delivery.

How to Start

1. Email returns@snsbikinis.com including your order number and a brief description (photos if applicable).
2. Follow the instructions you’ll receive by email before sending anything back.

Note: Items marked “final sale” or otherwise indicated as non-returnable are not eligible for return or exchange.